Refund policy

RETURNS & EXCHANGES
At The Ouz Co, returns and exchanges are settled in store credit — held in your account, yours to spend on any piece.

KUWAIT
Any piece except earrings may be exchanged within 24 hours of delivery. The piece must be unworn and in its original condition with all original packaging. All exchanges are subject to inspection and approval.
If you prefer not to choose another piece, the full value is credited to your account as store credit.

INTERNATIONAL ORDERS
Returns are accepted on international orders. Contact us within 3 days of delivery to arrange one. Return shipping and insurance are arranged by the customer.
Once the piece reaches us and has been inspected, its value is credited to your account as store credit. Original shipping is not included.

STORE CREDIT
Credit is held in your account and valid for two years on any purchase. It is not exchangeable for cash.

VALUE DIFFERENCES
If the new piece costs less, the difference is added as store credit. If it costs more, you pay the difference.

EARRINGS
For hygiene reasons, all earring sales are final — Kuwait and international.

DAMAGED OR INCORRECT ITEMS
Contact us with clear photos within 24 hours of delivery (Kuwait) or 3 days (international) and we will make it right.

CARE NOTICE
Avoid direct contact with water, perfume, lotions and chemicals. Remove your jewelry before showering, swimming, or applying sprays or creams. Tarnishing and colour change over time are natural characteristics of plated jewelry and are not manufacturing defects.