Refund policy

RETURNS
ALL SALES ARE FINAL. WE DO NOT ACCEPT RETURNS OR ISSUE MONETARY REFUNDS UNDER ANY CIRCUMSTANCES.


RING SIZE EXCHANGES
WE OFFER EXCHANGES EXCLUSIVELY FOR RING SIZE ADJUSTMENTS. EXCHANGE REQUESTS MUST BE SUBMITTED WITHIN 2 HOURS OF DELIVERY. THE ITEM MUST BE UNUSED, UNWORN, AND RETURNED IN ITS ORIGINAL CONDITION WITH ALL ORIGINAL PACKAGING INTACT. ALL REQUESTS ARE SUBJECT TO INSPECTION AND APPROVAL.

ANY DIFFERENCE IN VALUE BETWEEN SIZES WILL NOT BE REFUNDED IN CASH — IT WILL BE ISSUED AS STORE POINTS, REDEEMABLE ON ANY FUTURE PURCHASE WITHIN 2 YEARS FROM THE DATE OF ISSUE.


EARRINGS
DUE TO HYGIENE STANDARDS, ALL EARRING SALES ARE STRICTLY FINAL. NO EXCHANGES, RETURNS, OR REFUNDS WILL BE ACCEPTED.


DAMAGED OR INCORRECT ITEMS
IF YOU RECEIVE A DAMAGED OR INCORRECT ITEM, PLEASE CONTACT US WITHIN 12 HOURS OF DELIVERY AND INCLUDE CLEAR PHOTOGRAPHS FOR OUR TEAM TO REVIEW.


SHIPPING COSTS
ORIGINAL SHIPPING FEES ARE NON-REFUNDABLE. CUSTOMERS ARE RESPONSIBLE FOR ALL SHIPPING AND INSURANCE COSTS ASSOCIATED WITH APPROVED EXCHANGES.


JEWELRY CARE NOTICE
TO MAINTAIN THE QUALITY AND APPEARANCE OF YOUR JEWELRY, PLEASE AVOID DIRECT CONTACT WITH WATER, PERFUME, LOTIONS, AND CHEMICALS. REMOVE YOUR JEWELRY BEFORE SHOWERING, SWIMMING, OR APPLYING ANY SPRAYS OR CREAMS.

TARNISHING AND COLOR CHANGES OVER TIME ARE NATURAL CHARACTERISTICS OF SILVER AND PLATED JEWELRY AND ARE NOT CONSIDERED MANUFACTURING DEFECTS. THESE ARE NOT GROUNDS FOR EXCHANGE OR STORE CREDIT.